As a Customer Ambassador on our team, you will be the face of our clients brands throughout their target customer base in the Huntington Beach area. As a Customer Ambassador, you will be a part of executing direct customer outreach and assist with enrolling new customers on behalf of our clients. The ideal candidate will have previous experience in a customer facing retail or hospitality based role.

The responsibilities and tasks of the Customer Ambassador include:

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Managing a team of Junior Customer Service Representatives

We want someone in the Customer Ambassador role whose qualifications consist of:

• A high school diploma
• At least one year in a customer facing role
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• An effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

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